Consumer care

Complaints Book

If something went wrong, put it in writing here: it counts the same as the paper book at the shop. When you send it you get your sheet with its code, and we answer by e-mail or by letter, as you choose, within 15 business days.

Business details

Registered name: Duolavanderia SAC
RUC (tax id): 20616522893
Address: Psje. Salaverry 160, Urb. El Retablo, Comas, Lima

Fields marked with * are required.

Your details

Full name

Document type

Document number

Your copy of the sheet arrives here. Optional if you give your address.

Phone or mobile

Optional.

Home address

Optional if you give your e-mail. If you choose a letter, the answer arrives here.

How do you want to receive the answer?

I am under 18

What you paid for

What did you pay for?

Product Service

Service or product

Optional. For example: Saturday's pool table booking.

Amount claimed

Optional. What you paid or what you want refunded.

Your claim or complaint

Is it a claim or a complaint?

ClaimYou are not satisfied with the service or product you paid for: the machine did not work, you were overcharged or your slot was not available.ComplaintYour issue is not with the service but with how you were treated: the staff, the waiting time or the state of the shop.

Details

Tell us what happened, when and where.

What you ask for

What you want us to do to fix it. Required for a claim.

Confirmation

I declare that the details I entered are true. Ticking this box and sending the form replaces my signature.

* Filing a claim does not prevent using other ways of solving disputes, nor is it required before filing a complaint with INDECOPI.

* The provider must answer the claim or complaint within fifteen (15) business days, a deadline that cannot be extended.

Complaints Book

Business details

1 Your details

2 What you paid for

3 Your claim or complaint

4 Confirmation

Your details

What you paid for

Your claim or complaint

Confirmation